AI Accelerator · Voice iQ
Every interaction. Structured intelligence.
LLM-powered engine that analyses contact centre interactions to surface quality scores, sentiment, and performance insights — automatically, across every call, without manual QA effort.
The Problem It Solves
Manual QA covers a fraction of calls.
Contact centres generate enormous volumes of data — and almost none of it is analysed. Supervisors work from incomplete information. Coaching decisions are made on anecdote rather than evidence.
This accelerator processes every interaction using LLMs — surfacing quality patterns, escalation signals, and coaching opportunities at the scale manual review cannot reach.
Supervisor Dashboards
Real-time dashboards for agent productivity, quality scores, SLA performance, and escalation patterns — a complete, data-driven view.
Automated Case Handling
Case creation and escalation workflows triggered automatically by call outcomes. Agents focus on resolution, not logging.
Client Deployments
A Real Estate Developer
Challenge
No centralised contact centre system. No call quality monitoring or agent performance tracking. Fragmented channels increased response times and escalation rates.
What We Did
Salesforce contact centre with CTI integration. Call recording and quality monitoring. Real-time supervisor dashboards for agent productivity and service KPIs.
Increased
Call Quality Score
Increased
Agent Productivity
Decreased
Escalation Rate
Deployment note: Voice iQ is typically deployed as part of a broader contact centre transformation — alongside Service Cloud and CTI integration. It can also be layered onto an existing telephony infrastructure as a standalone intelligence layer.
Turn your contact centre into
a performance engine.
We'll configure dashboards for your team's specific KPIs and contact centre stack.
OUR LOCATIONS
GREATER NYC
100 Overlook Center,
2nd. Floor, Princeton,
New Jersey 08540, USA
BAY AREA
2880 Zanker Road,
Suite 203, San Jose,
California 95134, USA
SOUTH EAST & LATAM
848 Brickell Avenue,
Penthouse 5, Miami,
Florida 33131, USA
DUBLIN, IRELAND
2 Dublin Landings,
North Wall Quay,
Dublin 1 Dublin, D D01 V4A3
KOLKATA, INDIA
Adventz Infinity @5
6th Floor, 608, HCHP+W8J, Street Number 18, BN Block, Sector V, Bidhannagar, Kolkata, West Bengal,
700091, India
INDORE, INDIA
Room No:101, 1st Floor- 101,
MPSEDC Building Plot No 03,
IT Park Sinhasa , Dhar Road, Indore
452013, India
SHILLONG, INDIA
Shillong Technology Park,
New Shillong,
Meghalaya,
793012, India