Industry AI Solutions · Healthcare
Patient engagement without the friction.
Voice-enabled, multilingual AI for doctor appointments, test bookings, case submission, and medical enquiries — integrated with Salesforce Health Cloud for unified patient records.
The Problem It Solves
Patients face friction at every step.
Most patients still call to book - face hold queues, receive no digital confirmation. Friction discourages follow-up and increases no-show rates.
Prescription uploads and case documentation handled manually create delays between intake and clinical action.
Appointment history, test results, and communication records in separate systems prevent coordinated patient engagement.
What It Does
End-to-end patient journey, automated.
Appointment & Test Booking
End-to-end automation of scheduling — replaces phone-based booking. Confirmation and prep instructions sent automatically. Home collection options surfaced where available.
Digital Case Submission
Digital prescription upload and case submission enables faster clinical triage. Guided patient onboarding via conversational flows reduces admin burden from day one.
Health Cloud Integration
Unified patient records via Salesforce Health Cloud for consistent, personalised engagement. Omni-channel — phone, email, web, WhatsApp — from a single platform.
SLA-Driven Case Management
SLA workflows with automated escalation for breach prevention. Automated routine case handling reduces staff workload and improves resolution speed.
Client Deployments
A Diagnostics Provider
Challenge
Manual phone booking, paper-based case submission, and fragmented patient data limited the provider's ability to scale patient intake.
What We Did
Online appointment booking automation, digital prescription upload, chatbot-driven onboarding, and Health Cloud for unified patient records.
40%
Faster Patient Onboarding
35%
Improvement in Conversion
A Multi-Speciality Hospital
Challenge
Manual case handling with no centralised interaction tracking. Poor SLA visibility. Communication gaps between departments.
What We Did
Centralised case management system. Omni-channel support across phone, email, and web. SLA-driven workflows with automated escalation.
Increased
Patient Experience Score
Decreased
Staff Workload
Increased
Resolution Speed
Reduce admin burden and improve patient access.
Book a demo and see how the platform adapts to your facility's workflows.
OUR LOCATIONS
GREATER NYC
100 Overlook Center,
2nd. Floor, Princeton,
New Jersey 08540, USA
BAY AREA
2880 Zanker Road,
Suite 203, San Jose,
California 95134, USA
SOUTH EAST & LATAM
848 Brickell Avenue,
Penthouse 5, Miami,
Florida 33131, USA
DUBLIN, IRELAND
2 Dublin Landings,
North Wall Quay,
Dublin 1 Dublin, D D01 V4A3
KOLKATA, INDIA
Adventz Infinity @5
6th Floor, 608, HCHP+W8J, Street Number 18, BN Block, Sector V, Bidhannagar, Kolkata, West Bengal,
700091, India
INDORE, INDIA
Room No:101, 1st Floor- 101,
MPSEDC Building Plot No 03,
IT Park Sinhasa , Dhar Road, Indore
452013, India
SHILLONG, INDIA
Shillong Technology Park,
New Shillong,
Meghalaya,
793012, India