Overview
An automotive organization was managing its incentive and award distribution program through a legacy system with a poor user interface and manual processes prone to errors. This combination created a significant risk of inaccuracy and inefficiency across the organization's incentive management operations.
To resolve these challenges, Halsa rebuilt the application with complex batch logic, an LWC wizard, and a community portal for approvals, delivering reduced process time and errors, along with high user adoption and real-time tracking.
The Challenge
The organization faced a compounding challenge that undermined the reliability, efficiency, and usability of its incentive and award distribution operations:
Prone-to-Error, Manual Award Distribution on a Legacy System with Poor UI
The program was administered through a legacy system with a poor user interface, making it difficult to use effectively. Award distribution was handled manually, resulting in a time-consuming and error-prone process with risks of incorrect or inconsistent outcomes across the dealer and partner network.
Our Solution
Halsa rebuilt the application with complex batch logic, an LWC wizard, and a Community portal for approvals, modernizing the data model and system architecture. The rebuilt application replaced the manual legacy system with an automated, structured, and user-friendly environment for incentive management.
- Complex Batch Logic
The application was implemented with batch logic to automate award distribution calculations and processing that was previously handled manually. This ensured consistent and accurate execution at scale without manual intervention. - LWC Wizard
A Lightning Web Component (LWC) wizard replaced the legacy UI with a modern, guided interface for managing workflows. It provided a structured, step-by-step experience that simplified complex tasks and improved usability. - Community Portal for Approvals
A Community portal enabled stakeholders to review and approve awards through a structured and trackable workflow, replacing manual approval steps. - Data Model and System Modernization
The data model was modernized to establish a scalable foundation supporting real-time tracking of award status and program performance.
The Outcome
The rebuilt application delivered two measurable outcomes:
- Significantly Reduced Process Time and Errors
Automated processing and structured approvals replaced manual workflows, reducing execution time and errors in award distribution. - High User Adoption with Real-Time Tracking
The improved interface drove user adoption, while real-time tracking provided visibility into award status and program performance.
Conclusion
By rebuilding the application with batch logic, an LWC wizard, and a community portal, supported by data model and system modernization, the organization transformed its incentive and award distribution operations.
The manual legacy system was replaced with an automated, governed, and user-friendly platform, delivering reduced process time, fewer errors, high user adoption, and real-time tracking, while establishing a scalable foundation for ongoing operations.