Overview
An automotive organization was operating its partner community on a cost-inefficient "member-based" licensing model within Experience Cloud & Portals. The licensing structure was not aligned to the actual usage patterns of the partner community, resulting in unnecessary cost without a corresponding improvement in functionality or user experience. To address this, Halsa migrated all community users to a "login-based" license model, delivering a significant reduction in licensing costs while maintaining full functionality for the partner community.
The Challenge
The organization faced a challenge centered on the cost-efficiency of its partner community licensing:
The organization's partner community was operating under a "member-based" licensing model, in which licenses were allocated on a per-member basis regardless of how frequently individual users accessed the community. This model was cost-inefficient for the organization's usage profile, generating licensing expenditures that were disproportionate to actual community engagement and interaction volumes.
Our Solution
Halsa migrated all community users to a "login-based" license model within Experience Cloud & Portals. The migration shifted the organization's licensing structure from a per-member model to one in which costs were tied to actual login activity, aligning licensing expenditure directly with real usage and eliminating the cost inefficiency of the prior "member-based" approach.
The model charges based on the number of logins rather than the total number of licensed members, making it significantly more cost-efficient for partner communities where not all members access the platform with the same frequency. The migration was executed while preserving full partner community functionality, ensuring that the cost optimization did not come at the expense of the features and capabilities the organization's partners relied upon.
The Impact
The migration delivered a clear and direct outcome for the organization:
Significant Reduction in Licensing Costs While Maintaining Full Functionality: The new model delivered a significant reduction in the organization's partner community licensing costs, aligning expenditure with actual usage. Critically, the migration maintained full functionality for all community users, ensuring that the partner community continued to operate without disruption or loss of capability following the license transition.
Conclusion
By migrating all community users from a "member-based" to a "login-based" license model within Experience Cloud & Portals, the automotive organization successfully resolved the cost inefficiency of its prior partner community licensing structure. The migration delivered a significant reduction in licensing costs while maintaining full functionality, demonstrating that a targeted, well-executed license model change can deliver meaningful cost optimization without compromising the partner community experience.