Consumer self-service portal on Experience Cloud for seamless vehicle contract access and reduced dealer dependency.

CHALLENGE 

• High cost-to-serve;
• Routine inquiries handled by dealers.
• No direct customer relationship.

SOLUTION 

• Built an interactive Experience Cloud site.
• Migrated 40 million records.
• Portal allows vehicle registration, authentication, and access to contracts/claims. 

OUTCOME 

• Significant reduction in support calls.
• Increased user autonomy and satisfaction.